Request to Change/Update Claim Representative

Who should use this request form

An individual who has terminated an attorney/client relationship
An authorized Representative, Administrator/Executor of claimant's estate
An individual whose purpose is to enter a substitution of counsel
An individual who is retained by a claimant who was previously pro se
An individual who no longer has access to the email address associated with their filing(s)

Who should NOT use this request form

An individual who wishes to amend a claim. For instructions on amending a claim, visit the Claim Support page.
An individual who wishes to withdraw a claim. For instructions on withdrawing a claim, visit the Claim Support page.

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Required Documentation

ALL REQUESTS: Supporting documents to substantiate request
This section applies to ALL administrative requests filed with the Department of the Navy.

A. WHAT to provide to support your request

The burden of proof is on the requestor to provide documentation to fulfill the requirements of a claim representative change.

If you have terminated an attorney/client relationship for the purpose of proceeding without an attorney, you must submit the following documents with your request:

Written notice of termination of the lawyer or law firm; and
Confirmation from the attorney or law firm that their representation has been terminated

If you are the Authorized Representative or the Administrator/Executor of the claimant's estate, and wish to proceed as an authorized representative, you must submit the following documents with your request:

Claimant's death certificate;
My photo identification;
Proof of authorization to act on the claimant's behalf (e.g., Letters of Administration, Letters Testamentary, Power of Attorney, Proof of Guardianship, etc.); and
If an attorney was previously, or now is, retained for the purposes of advancing this claim, a copy of that attorney's Retainer's Agreement must be provided

If you wish to enter a substitution of counsel, you must submit the following documents with your request:

Written notice of termination of the prior attorney/law firm;
Proof of authorization to act as claimant's attorney; and
A copy of the Attorney Retainer Agreement

If you have been retained by a claimant who was previously pro se, and wish to enter an appearance of counsel, you must submit the following documents with your request:

Proof of authorization to act as claimant's attorney; and
A copy of the Attorney Retainer Agreement

If you wish to gain access to a claim that was previously filed using an email address that is no longer accessible, you must submit the following documents with your request:

My photo identification that matches the filer information

To expedite review of your request, you are encouraged to submit any relevant records that you have in your possession.

B. HOW to provide supporting documents

The requestor will be asked to provide all supporting documents when completing the request form.

Getting Started

IMPORTANT: You will need to complete your profile in the Claims Management Portal to access your existing request, file a new request, track status, and receive communications about your request.

1. You must create an account before filing a request. Please make sure you choose an email address that you check often when creating your account.

2. Once your account has been created, complete your profile. Going forward, the Department of the Navy will communicate with you about your request via the portal, with e-mails or phone calls as needed. Periodic status notifications are sent to you via e-mail. Please ensure your contact information in your Profile remains current at all times.

3. After completing your profile, you are ready to submit a change request. Click "Proceed to Request" at the bottom of this page.

4. To view an existing request, visit the "My Requests" page in the top navigation bar. If a request is in draft status and has not yet been submitted, click on your request. Then in the "Actions" menu, choose "Edit Request" to review, update, and substantiate your request.