Account Help

Creating a new account

1. Access the Claims Management Portal via your web browser (e.g., Chrome, Internet Explorer, Safari, Firefox, etc.).
2. Click “Sign In / Activate Account” in the top-right of the Claims Management Portal homepage.
3. Once the Sign in page loads, select “Sign up now”.
4. Once the User Details page loads, type your current email address into the box labeled “email address”. Please make sure you have access to the email address you use; we will only use this email to contact you about matters related to your claim.
5. Click “Send verification code”.
6. Check the email account you listed for an email with a six-digit numerical code (“verification code”). If you do not receive a verification code within 5 minutes of requesting one, check your junk folder. If you still do not have a verification code, select “Send a new code”.
7. Type the verification code in the box labeled “Verification Code” and click “Verify code”.
8. In the “New Password” box, type your chosen password. In the “Confirm New Password” box, retype your chosen password.
9. In the “Given Name” box, type your legal first name. In the “Surname” box, type your legal last name.
10. Click “Create” to generate your account.
11. On the Multi-factor authentication page, enter your phone number and click either “Send Code” or “Call Me” to set up authentication for your account. If you select “Send Code”, you will receive a text message with a code. Type the code in the box that appears and click “Verify Code". If you select “Call Me”, you will receive a phone call with instructions to authenticate and will be automatically redirected to the Portal homepage.

Accessing your existing account

1. Access the Claims Management Portal via your web browser (e.g., Chrome, Internet Explorer, Safari, Firefox, etc.).
2. Click “Sign In / Activate Account” in the top-right of the Claims Management Portal homepage.
3. Once the Sign in page loads, type in the email address and password you used to create your account.
4. Click “Sign in”.

Completing your profile

1. Follow the steps in the “Accessing your existing account” section above to login to your existing account. If you do not have an account, see the “Creating a new account” section above.
2. Left click your name in the top-right of the Claims Management Portal homepage.
3. Select “My Profile” from the drop-down.
4. Complete all blank fields on the My Profile page. Click submit.

Please ensure the information in your profile is up-to-date at all times. We will only use the information you provided to support matters related to your claim.

Resetting your Claims Management Portal password

1. Access the Claims Management Portal via your web browser (e.g., Chrome, Internet Explorer, Safari, Firefox, etc.).
2. Click “Sign In / Activate Account” in the top-right of the Claims Management Portal homepage.
3. Once the Sign in page loads, click "Forgot your password?".
4. Enter your email address in the field provided and click "Send Verification Code".
5. Check the email account you listed for an email with a six-digit numerical code (“verification code”). If you do not receive a verification code within 5 minutes of requesting one, check your junk folder. If you still do not have a verification code, select “Send new code”.
6. Type the verification code in the box labeled “Verification Code” and click “Verify code”.
7. You will be redirected to a page noting your e-mail address has been verified. Click "Continue".
8. In the “New Password” box, type your chosen password. In the “Confirm New Password” box, retype your chosen password. Click "Continue" to be redirected to the portal homepage.