Account Help

Filing a new claim

The deadline to file claims was August 10, 2024. For important information regarding the August 10, 2024 CLJA Deadline, please access the Navy Public Messaging on CLJA Deadline document on the Help page.

Editing a draft claim

Follow the steps in “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
From My Claims & Settlements page, select the blue claim ID for the claim you wish to edit.
Click “Actions” and then “Edit Claim”.
Proceed with editing your claim. You must save and submit your claim before it can be processed by the Camp Lejeune Claims Unit.
Filing Dates: "Pre-Portal Filing Date" is the original filing date on which the batch was filed. The “Portal Filing Date” is the date that populates once you validate and submit the draft claim that was ingested from the batch. You will get the benefit of the “Pre-Portal Filing Date,” which is why both dates are maintained.

You can sort claims by clicking on the desired column in the My Claims & Settlement list. The claims will then be arranged in alphabetical order from A to Z.

Amending a filed claim

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
From My Claims & Settlements page, select the blue claim ID for the claim you wish to amend.
Click on the "Amendments tab".
Acknowledge the Claim Amendments Disclaimer message
Complete the Claim Amendments Form fields, attach supporting documentation, and click “Submit”.

Language of note from the interactive form

You are submitting a request for amendment. Please note that changes you enter in this request do not automatically amend your claim. In consideration of the amendment(s) requested, I acknowledge that such amendment(s) may affect certain legal rights relating to the applicable Statute of Limitations, time of filing of a lawsuit in federal court, time allotted for the Camp Lejeune Claims Unit to review and make a decision on the claim, or other applicable legal right.

*Note: Any amendments that make substantive change to the claim will provide the Camp Lejeune Claims Unit an additional six months, from the time of the amendment(s), to review and make a decision on the claim. Amendment requests that seek to modify the amount of damages claimed, and/or modify the type of injury alleged, and/or modify the exposure period alleged, constitute substantive changes.

After you submit your request, a claims adjudicator will contact you via email and reopen your claim. You will then be able to log into your portal account and amend your claim. Once an amendment(s) is made, the information contained on the originally filed claim and the amendment(s) made constitute the claim in its entirety. A log of amendment requests can be viewed under the “My Changes” tab on the details page for this claim.

After amending your claim, you may be required to provide additional documentation to support the amendment which will likely increase the time needed to adjudicate your claim.

Checking claim status

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
The My Claims & Settlements page gives a high-level overview of your draft and/or filed claim(s). Claim statuses are as follows:

Draft: Claimant or authorized representative has opened the claim form and begun populating the required fields. Claim has not been officially submitted for processing.
Submitted: Claimant or authorized representative has populated the required fields and filed the claim.
Under Review: Claim is under review by the Camp Lejeune Claims Unit.
Awaiting DOJ Decision: Department of Justice is reviewing claim file.
Settlement Offered: Settlement document has been generated and routed to the Claimant or authorized user for signature.
Declined Settlement Offer: Claimant or authorized user has rejected the settlement offer.
Awaiting Payment Details: Request sent to Claimant or authorized representative to submit their payment details.
Ready for Payment: Claimant or authorized representative has submitted payment details.
Processing Payment: Claim is being processed for payment.
Settled: Claim has been settled and paid.
Withdrawn: Claimant or authorized user has withdrawn claim.
Denied: Claim does not meet the minimum requirements for settlement.

To learn more about a particular claim, click the claim number in the far-left column that is associated with the claim.

The General Details tab provides an overview of the claim information and its current status.
The Claim Details tab contains comprehensive information about the claim, including Claimant Information, Agent Information, and the Nature of Injury.
The Period of Exposure tab displays the alleged period of exposure associated with the claim.
The Diagnosis tab presents the alleged injury or diagnosis information related to the claim.
The Amendments tab records any modifications made to the claim.
The Messages tab logs all communications pertinent to the claim.
The Files tab maintains a record of all supporting documentation associated with the claim or its amendments.
The Upload Files tab allows claimants to submit any supporting documentation for the claim.
The Withdraw tab permits claimants to withdraw the currently selected claim and provide the reason for the withdrawal.

Submitting a message about your claim

Login to Your Account
- Follow the steps in the "Accessing your existing account" section on the "Account Support" page.
- If you do not have an account, see "Creating a new account" on the "Account Support" page.
Navigate to Messages
- Click the "Messages" button at the top or bottom of the Claims Management Portal homepage.
- View all messages related to your claim(s).
View and Respond to Messages
- Click "View details" under the Actions column to open a message and send a response.
Create a New Message
- Click "My Claims and Settlements", then select your claim ID.
- Click "Actions" on the right side, then "Create Message".
- Enter a subject, your message, attach any files, and click "Create" to send.
View Submitted Messages
- Click the "Messages" tab at the top or bottom of each portal page to view all submitted messages and received responses.

Steps to Upload Documents

The following file types are accepted: bmp, gif, jpeg, png, pdf, txt, csv, doc, docx, ppt, pptx, xls, xlsx. The system cannot process password-protected documents. Please ensure your document is not password-protected before uploading it. If you already uploaded a password-protected document, you will need to re-upload the document after removing the password protection.

Login to Your Account:

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to log in.
If you do not have an account, see “Creating a new account” on the “Account Support” page.

Navigate to Claims & Settlements page:

On the Flexible Claims Management System Portal homepage, click the “My Claims & Settlements” tab at the top of the page, or the “My Claims & Settlements” button in the middle of the page.
Click the Claim ID of the claim for which you would like to upload documents.

Upload Files:

On the Claims Details page, select the “Upload Files” tab and click the “Upload” button.
Attach your supporting documentation and select the “Submit” button in the bottom right corner.

Alternative Upload Method via Messages:

You can also attach claim supporting documentation by submitting a message.
Select the “Messages” tab, then click the “Create” button.
Complete the Create Message Form, select the “Upload” button, and then click the “Submit” button once your supporting documentation has been successfully attached.

Submitting a request to access a claim filed under a previous email that is no longer available

Login to Your Account:

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to log in.
If you do not have an account, see “Creating a new account” on the “Account Support” page.

Navigate to the Request Page:

Click the “Submit a Request” button at the top of the Claims Management Portal homepage.
This will take you to the “Request to Change/Update Claim Representative” page.

Review and Proceed:

Review the information provided on the page.
Select “Proceed to Request” at the bottom of the page.

Complete the Request Form:

Follow the prompts in the request form.
For the “Change Request Type” question, select the “Unable to access email address associated with filing” option.
Upload the required documentation.
Submit the form and a member of the Camp Lejeune Claims Unit will review the request and follow up as needed.

Withdrawing a submitted claim

Login to your Account:

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to log in.
If you do not have an account, see “Creating a new account” on the “Account Support” page.

Navigate to Claims & Settlements page:

On the Flexible Claims Management System Portal homepage, click the “My Claims & Settlements” tab at the top of the page, or the “My Claims & Settlements” button in the middle of the page.
Click the Claim ID of the claim for which you would like to withdraw.
On the Claims Details page select the "Withdraw" tab.
Click the "Confirm Claim Withdraw" box in the upper left hand corner of the Withdraw Claim Form.
Enter a reason for withdrawing your claim in the “Withdrawal Reason” box (optional).
Select the "Withdraw" button in the lower right hand side of the Withdraw Form to finish withdrawing your claim.

Language of note from the interactive form

I recognize that my withdrawal may have significant effects on my legal rights as a claimant. I acknowledge and understand the following:

I am withdrawing a claim for damages before the claim was fully adjudicated by the Camp Lejeune Claims Unit;
Based upon my request to withdraw, the Camp Lejeune Claims Unit has closed my claim in its entirety;
By withdrawing the claim before six months have lapsed since the date of filing, the claimant has failed to exhaust their administrative remedies;
The Statute of Limitations on this matter continues to run; and
If the claimant intends to file a new claim in the future any newly filed claim must be filed before the applicable Statute of Limitations has run.

Law firm support: Creating a law firm profile

If you are associated with a law firm, you can create a law firm organization in the Claims Management Portal. After creating the organization, you can invite additional members to help submit bulk filings and manage any claims associated with the law firm. Please note: The individual who creates the law firm organization will automatically be assigned the Admin role, meaning they have sole access to invite additional members of your law firm.

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
In the top right corner of the page, click the dropdown arrow next to your name and click “My Law Firm”.
If you are associated with a law firm, you can create a law firm organization by selecting "Yes" and filling out the required information.
Click “Submit”.
Once you’ve created your law firm organization, you will be able to invite and manage members via the members tab, and see all claims submitted by your law firm under the “My Claims & Settlements” tab at the top of the page.

Law firm support: Submitting bulk claims

Filing a new request to change/update claim representative (for Attorney(s) and Authorized Representative(s)/Administrator(s)/Executor(s) Only)

Login to your Account:

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to log in.
If you do not have an account, see “Creating a new account” on the “Account Support” page.

Navigate to Submit a Request page:

Click on the “Submit a Request” button at the top of the Claims Management Portal homepage to navigate to the “Request to Change/Update Claim Representative” page.
Review the information provided. Select “Proceed to Request” at the bottom of the page.

Change/Update Claim Representative Form stages

Submitting the Request to Change/Update Claim Representative Form is three stage process:

Provide the administrative details of the claim you are requesting changes to. Then click the "Next" button in the bottom left side of the form. Please note that, while we recommend you complete every field, only the fields indicated with a red asterisk are required at this time.
Once you have added change request details by selecting the change request type and checking the "I confirm that I have provided all required documents." box. Click the "Next" button to proceed to the final Change/Update Claim Representative Form stage. If you find you need to go back to the Change/Update Claim Representative Form administrative details stage click the "Previous" button.
To complete the Change/Update Claim Representative Form provide your certification signature confirmation and check the "I confirm that this Request is Ready for Submission and Review (Leave as unchecked if you would like to Save this Request as a Draft for further edits)." box. Then click the "Submit" button.

If you would like to view your "Draft" Change/Update Claim Representative Requests navigate to the "My Requests" page by clicking the "My Requests" link at the top or bottom of the Submit Request page.

Language of note from the interactive form

The following are additional details regarding the option choices:

I have terminated an attorney/client relationship. Have the following documents with this request:

Written notice of termination of the lawyer or law firm; and confirmation from the attorney or law firm that their representation has been terminated

I am the Authorized Representative, Administrator/Executor of the claimant's estate, and I wish to access the online claims portal as an authorized estate representative. Have the following documents with this request:

Claimant's death certificate; my photo identification; proof of authorization to act on the claimant's behalf; and a copy of the Attorney Retainer Agreement if applicable

I wish to access the online claims portal for the purpose of entering a substitution of counsel. Have the following documents with this request:

Written notice of termination of the prior attorney/law firm; proof of authorization to act as claimant's attorney; and a copy of the Attorney Retainer Agreement

I have been retained by a claimant who was previously pro se. Have the following documents with this request:

Proof of authorization to act as claimant's attorney, and a copy of the Attorney Retainer Agreement

I no longer have access to the email address associated with my filing. Have the following documents with this request:

My photo identification that matches the filer information

Managing a request to change/update claim representative (for Attorney(s) and Authorized Representative(s)/Administrator(s)/Executor(s) Only)

Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
Click on the “My Requests” button at the top of the Claims Management Portal homepage. The “My Requests” page lists the draft and/or submitted request(s) associated with your account, as well as the submission date and current status.
To view information on a request or perform actions related to the request, click the blue ID number under the “Request ID” column.

The “General Details” tab provides an overview of your request information and status.
The “Messages” tab displays all incoming and outgoing messages associated with your request.
The “Documents” tab shows all files associated with your request. Click the blue document name in the “Document (click to download)” column to download and review a document attached to your request.

To perform an action related to your request, click “Actions”.

To send a message about your request, click “Create Message”. A box will pop up where you will enter a subject and your message, and attach any files you would like included, then click “Create” to send your message. Once submitted, you can view your submitted message and any received responses in the “Messages” tab of your request.
If your request is in “Draft” status, click “Edit request” to make changes in the request form.

Claim Support