Filing a new claim

The deadline to file claims was August 10, 2024. For important information regarding the August 10, 2024 CLJA Deadline, please access the Navy Public Messaging on CLJA Deadline document on the Help page.


Editing a draft claim

  1. Follow the steps in “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
  3. From My Claims & Settlements page, select the blue claim ID for the claim you wish to edit.
  4. Click “Actions” and then “Edit Claim”.
  5. Proceed with editing your claim. You must save and submit your claim before it can be processed by the Camp Lejeune Claims Unit.
  6. Filing Dates: "Pre-Portal Filing Date" is the original filing date on which the batch was filed. The “Portal Filing Date” is the date that populates once you validate and submit the draft claim that was ingested from the batch. You will get the benefit of the “Pre-Portal Filing Date,” which is why both dates are maintained.

Amending a filed claim

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
  3. From My Claims & Settlements page, select the blue claim ID for the claim you wish to amend.
  4. Click “Actions” and then “Claim Amendment”.
  5. Complete the Amendment Request form fields and click “Submit”.

Language of note from the interactive form

You are submitting a request for amendment. Please note that changes you enter in this request do not automatically amend your claim. In consideration of the amendment(s) requested, I acknowledge that such amendment(s) may affect certain legal rights relating to the applicable Statute of Limitations, time of filing of a lawsuit in federal court, time allotted for the Camp Lejeune Claims Unit to review and make a decision on the claim, or other applicable legal right.

*Note: Any amendments that make substantive change to the claim will provide the Camp Lejeune Claims Unit an additional six months, from the time of the amendment(s), to review and make a decision on the claim. Amendment requests that seek to modify the amount of damages claimed, and/or modify the type of injury alleged, and/or modify the exposure period alleged, constitute substantive changes.

After you submit your request, a claims adjudicator will contact you via email and reopen your claim. You will then be able to log into your portal account and amend your claim. Once an amendment(s) is made, the information contained on the originally filed claim and the amendment(s) made constitute the claim in its entirety. A log of amendment requests can be viewed under the “My Changes” tab on the details page for this claim. 

After amending your claim, you may be required to provide additional documentation to support the amendment which will likely increase the time needed to adjudicate your claim.


Checking claim status

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
  3. The My Claims & Settlements page gives a high-level overview of your draft and/or filed claim(s). Claim statuses are as follows:
    1. Draft: Claimant or authorized representative has opened the claim form and begun populating the required fields. Claim has not been officially submitted for processing.
    2. Submitted: Claimant or authorized representative has populated the required fields and filed the claim.
    3. Under Review: Claim is under review by the Camp Lejeune Claims Unit.
    4. Awaiting DOJ Decision: Department of Justice is reviewing claim file.
    5. Settlement Offered: Settlement document has been generated and routed to the Claimant or authorized user for signature.
    6. Declined Settlement Offer: Claimant or authorized user has rejected the settlement offer.
    7. Awaiting Payment Details: Request sent to Claimant or authorized representative to submit their payment details.
    8. Ready for Payment: Claimant or authorized representative has submitted payment details.
    9. Processing Payment: Claim is being processed for payment.
    10. Settled: Claim has been settled and paid.
    11. Withdrawn: Claimant or authorized user has withdrawn claim.
    12. Denied: Claim does not meet the minimum requirements for settlement.
  4. To learn more about a particular claim, click the claim number in the far-left column that is associated with the claim.
    1. The General Details tab of each claim gives a high-level picture of your claim information and status.
    2. If your claim has been recommended for settlement, the Settlement Details tab will provide an overview of the offered settlement.
    3. The Messages tab tracks all communications related to your claim.
    4. The My Changes tab tracks any amendment(s) you may have submitted for your claim.
    5. The Documents tab tracks all files that are associated with your claim. Click the blue document name in the far-left column to download and review the document attached to your claim.

Submitting a message about your claim

  1. Follow the steps in “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Left click on the “Messages” button at the top of the Claims Management Portal homepage.
  3. The Messages page will show all messages you have received related to your claim(s).
  4. Click “View” to open a message and send a response.
  5. To create a new message, click “My Claims and Settlements”, then click on your claim ID. On the right side of the page, click “Actions”, then “Create Message”. A box will pop up where you will enter a subject and your message, and attach any files you would like included, then click “Create” to send your message. Once submitted, you can view all submitted messages and received responses by clicking the “Messages” tab at the top of your portal pages.

Uploading a document to your claim in the portal

The following file types are accepted: bmp, gif, jpeg, png, pdf, txt, csv, doc, docx, ppt, pptx, xls, xlsx. The system cannot process password-protected documents. Please ensure your document is not password-protected before uploading it. If you already uploaded a password-protected document, you will need to re-upload the document after removing the password protection.

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. On the Claims Management Portal homepage, click the “My Claims & Settlements” tab at the top of the page, or the “My Claims & Settlements” button in the middle of the page. Click the Claim ID of the claim for which you would like to upload documents.
  3. Click the “Actions” button on the right side of the page, then select “Create Message” from the dropdown.
  4. In the “Create Message” pop up, enter the subject and message content.
  5. In the dropdown field under “Upload a File” select the type of document you will be attaching. If your document type does not fit within one of the categories provided, select “Additional Documents”. Then click “Choose Files” to select the files you would like to upload.
  6. When you are finished, click “Create” to send your message. You can see messages you have sent or received on the Messages tab of the individual claim page. Any documents you uploaded in a message can be found in the Documents tab.
  7. If you would like to respond to a message you received, click the “Messages” tab at the top of the Claims Management Portal homepage, or the “View Messages” button in the middle of the page. Click “View” next to the message you received. The message will appear in a pop-up box, and you will have the option to click “Reply”. You will then follow the process in Steps 4-6 to send your message.

Submitting a request to access a claim filed under a previous email that is no longer available

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “Submit a Request” button at the top of the Claims Management Portal homepage to navigate to the “Request to Change/Update Claim Representative” page.
  3. Review the information provided. Select “Proceed to Request” at the bottom of the page.
  4. Follow the prompts in the request form. For the “Change Request Type” question, select the “Unable to access email address associated with filing” option and upload the required documentation. Submit the form and a member of the Camp Lejeune Claims Unit will review the request and follow-up as needed.

Withdrawing a submitted claim

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
  3. From My Claims & Settlements page, select the blue claim ID for the claim you wish to withdraw.
  4. Select “Withdraw Claim” from the actions drop-down. Enter a reason for withdrawing your claim in the “Withdrawal Reason” box (optional).
  5. Select “Confirm”.

Language of note from the interactive form

I recognize that my withdrawal may have significant effects on my legal rights as a claimant. I acknowledge and understand the following:

  • I am withdrawing a claim for damages before the claim was fully adjudicated by the Camp Lejeune Claims Unit;
  • Based upon my request to withdraw, the Camp Lejeune Claims Unit has closed my claim in its entirety;
  • By withdrawing the claim before six months have lapsed since the date of filing, the claimant has failed to exhaust their administrative remedies;
  • By withdrawing the claim before six months have lapsed since the date of filing, the claimant has failed to exhaust their administrative remedies;
  • The Statute of Limitations on this matter continues to run; and
  • If the claimant intends to file a new claim in the future any newly filed claim must be filed before the applicable Statute of Limitations has run.

Law firm support: Creating a law firm profile

If you are associated with a law firm, you can create a law firm organization in the Claims Management Portal. After creating the organization, you can invite additional members to help submit bulk filings and manage any claims associated with the law firm. Please note: The individual who creates the law firm organization will automatically be assigned the Admin role, meaning they have sole access to invite additional members of your law firm.

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. In the top right corner of the page, click the dropdown arrow next to your name and click “My Law Firm”.
  3. If you are associated with a law firm, you can create a law firm organization by selecting "Yes" and filling out the required information.
  4. Click “Submit”.
  5. Once you’ve created your law firm organization, you will be able to invite and manage members via the members tab, and see all claims submitted by your law firm under the “My Claims & Settlements” tab at the top of the page.

Law firm support: Submitting bulk claims

The deadline to file claims was August 10, 2024. For important information regarding the August 10, 2024 CLJA Deadline, please access the Navy Public Messaging on CLJA Deadline document on the Help page.


Law firm support: Re-assigning claims

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Claims & Settlements” button at the top of the Claims Management Portal homepage.
  3. From My Claims & Settlements page, select the blue claim ID for the claim you wish to re-assign.
  4. Click “Actions” and then “Update Claim Filer”. (Note this option will only appear if you are an Admin for your firm)
  5. Select the individual you want to re-assign the claim to from the list of law firm members, then click the "Assign" button.

Filing a new request to change/update claim representative (for Attorney(s) and Authorized Representative(s)/Administrator(s)/Executor(s) Only)

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “Submit a Request” button at the top of the Claims Management Portal homepage to navigate to the “Request to Change/Update Claim Representative” page.
  3. Review the information provided. Select “Proceed to Request” at the bottom of the page.
  4. Follow the prompts in the request form and click “Submit” once complete. Please note that, while we recommend you complete every field, only the fields indicated with a red asterisk are required at this time. You are not required to complete the form in a single sitting. However, before closing out of the form, please remember to click the save buttons throughout the form to save your progress.

Language of note from the interactive form

The following are additional details regarding the option choices:

  • I have terminated an attorney/client relationship. Have the following documents with this request:
    • Written notice of termination of the lawyer or law firm; and confirmation from the attorney or law firm that their representation has been terminated
  • I am the Authorized Representative, Administrator/Executor of the claimant's estate, and I wish to access the online claims portal as an authorized estate representative. Have the following documents with this request:
    • Claimant's death certificate; my photo identification; proof of authorization to act on the claimant's behalf; and a copy of the Attorney Retainer Agreement if applicable
  • I wish to access the online claims portal for the purpose of entering a substitution of counsel. Have the following documents with this request:
    • Written notice of termination of the prior attorney/law firm; proof of authorization to act as claimant's attorney; and a copy of the Attorney Retainer Agreement
  • I have been retained by a claimant who was previously pro se. Have the following documents with this request:
    • Proof of authorization to act as claimant's attorney, and a copy of the Attorney Retainer Agreement
  • I no longer have access to the email address associated with my filing. Have the following documents with this request:
    • My photo identification that matches the filer information

Managing a request to change/update claim representative (for Attorney(s) and Authorized Representative(s)/Administrator(s)/Executor(s) Only)

  1. Follow the steps in the “Accessing your existing account” section on the “Account Support” page to login to your existing account. If you do not have an account, see “Creating a new account” on the “Account support” page.
  2. Click on the “My Requests” button at the top of the Claims Management Portal homepage. The “My Requests” page lists the draft and/or submitted request(s) associated with your account, as well as the submission date and current status.
  3. To view information on a request or perform actions related to the request, click the blue ID number under the “Request ID” column.
    1. The “General Details” tab provides an overview of your request information and status.
    2. The “Messages” tab displays all incoming and outgoing messages associated with your request.
    3. The “Documents” tab shows all files associated with your request. Click the blue document name in the “Document (click to download)” column to download and review a document attached to your request.
  4. To perform an action related to your request, click “Actions”.
    1. To send a message about your request, click “Create Message”. A box will pop up where you will enter a subject and your message, and attach any files you would like included, then click “Create” to send your message. Once submitted, you can view your submitted message and any received responses in the “Messages” tab of your request.
    2. If your request is in “Draft” status, click “Edit request” to make changes in the request form.